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Return Policy

RETURN POLICY

EXCHANGE OF SIZE 

We accept exchanges due to sizing discrepancies. You must notify Prime Jewelry via hello@primejewelry.com.au within 15 days of receiving your order and specify the new size you desire. Exchanges of sizes are only possible if the original item is received in original condition and if the replacement size is in stock. Please ensure when measuring your finger, you account for the size of your knuckle to ensure the ring will fit over your whole finger. If the stock is on sale we require a $20 replacement fee to cover postage and handling.

REFUNDS

100% Money Back Guarantee if the product is broken/faulty. No refund for change of minds.

RETURN POSTAGE

Customers will be responsible for all postage and re-postage of returned. We do not refund delivery charges, or the cost of returning products except when a product is received faulty.

Any items not thoroughly packaged to avoid damage during shipment will not be accepted. Items must be sent via a method that is trackable.

Prime Jewelry cannot be held responsible for goods that may be lost or damaged during return shipping.

FAULTY ITEMS

Please choose your products carefully as we will not refund or exchange products simply due to change of mind.

If the product is received faulty we will fully refund or replace the piece including any postage costs incurred by you. Returns must be notified via email to hello@primejewelry.com.au, within 14 days of receiving your order & must include a photo of the fault, a description of the fault & also proof of purchase. The faulty item must be received by Prime Jewelry within 14 days of the purchase date.  The item must be returned in original condition with tags, packaging & also unworn.

You can choose to have the item replaced, refunded or repaired. The exchange, refund or repair will only occur once we have received the item and assessed the item as faulty. 

Due to the manual nature of jewellery construction, there may be slight variations on metals and finishing including but not limited to: 

minor tool marks

uneven surfaces

colour variances

minor flaws

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